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Contact Us


Need some help? That's what we're here for! Please get in touch with us using one of the below options. Please note: During summer we experience a significant peak in enquiries, so it may take us a little longer than normal to get to everyone, but we are working hard to respond as soon as we can.
  • If you are an End User:
Talk to us via Live Chat (Support):
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Click on this button at the bottom of this page to talk to one of Customer Care agents. (This is the quickest way to get in touch with us!)
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Service Hours: Mon-Fri 8.00am - 4.30pm NZST
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Please note that it does take about a minute for the system to see that you are there and change from Agent Offline to Chat with an Expert
 
Call our customer helpline: Our AstralPool Customer Service team are available for over-the-phone support on 0800 807 665 Mon-Fri 8.00am - 4.30pm NZST.
 
To lodge a new service request/warranty claim please go to our myFluidra warranty portal.
 

  • If you are a Trade Customer:
Please log on to Fluidra Pro Centre or submit a request to gain access.  Available to those with NZBN/Fluidra Accounts only.
Our Customer Service Hours: Mon-Fri 8.00am - 4.30pm NZST
 
Fluidra Pro Centre TradePortal

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Servicing the Australian Pool and Spa Trade

FLUIDRA is Australia's premier manufacturer and supplier of residential and commercial equipment and parts to the swimming pool & spa industry.

Fluidra Australia has a network of five Distribution Centres and eight Fluidra Pro Centres servicing Trade Customers nationally with a complete range of AstralPool and Zodiac products and parts.

1300 MY FLUIDRA

1300 MY FLUIDRA

Australian Map
Sydney - Seven Hills
2/2 Welder Road
Seven Hills NSW 2147
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Melbourne - Dandenong
39-45 Cyber Loop
Dandenong VIC 3175
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Brisbane - Willawong
25 Industrial Crescent
Willawong QLD 4110
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Townsville - Garbutt
17 Auscan Crescent
Garbutt QLD 4814
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Sydney - Moorebank
6/30 Heathcote Road
Moorebank NSW 2170
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Adelaide - Marleston
221 Marion Rd
Marleston SA 5035
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Gold Coast - Molendinar
1/28 Export Drive
Molendinar QLD 4214
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Perth - Canning Vale
17 Tacoma Circuit
Canning Vale WA 6155
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