Product Recall
Fluidra has initiated a Safety Related Product Recall Campaign involving selected AstralPool Natural & LPG Gas Swimming Pool Heaters. If you have any of the affected models of gas heaters, please follow the instructions outlined in this section of the website.
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FAQ
GENERAL
Fluidra Group Australia Pty Ltd & Fluidra (N.Z) Limited, the supplier of AstralPool products in Australia and respectively New Zealand, has initiated a Voluntary Safety Related Recall Campaign involving select AstralPool Natural & LPG Gas Swimming Pool Heaters. Fluidra has initiated this recall voluntarily in the interest of customer safety.
Water or moisture may enter the ignition module inside the heater causing it to fail. This may result in overheating and "sparking" and in certain circumstances may lead to the plastic casing catching fire. It can also create a ‘false’ call for heating, allowing the heater to operate when in the ‘OFF’ position, bridging the safety circuit and allowing the heater to operate with no water flow. If the ignition module fails and causes a fire, this may result in a serious injury or death to users or bystanders.
The following AstralPool gas heaters sold by Fluidra between 1st December 2011 and 26th October 2020 are being recalled voluntarily as part this product safety recall campaign:
HiNRG Natural & LPG Gas Heaters - Model Numbers: 175, 250 and 400
ICI Natural & LPG Gas Heaters - Model Numbers: 200 and 400
Viron eVo Natural & LPG Gas Heaters - Model Numbers: 250, 350 and 450s.
The AstralPool JX and HX gas heaters and the Zodiac JXi gas heaters are NOT affected by this voluntary product safety recall campaign.
The affected models are those that were manufactured between the following dates:
July 2014 to July 2020: HiNRG Natural & LPG Gas Heaters - Model Numbers: 175, 250 and 400
September 2018 to October 2020: ICI Natural & LPG Gas Heaters - Model Numbers: 200 and 400
December 2011 to October 2020: Viron eVo Natural & LPG Gas Heaters - Model Numbers: 250, 350 and 450s.
The rework will involve replacing the ignition module and providing greater weather protection to the internal componentry. The rectification varies slightly between the HiNRG and the Viron/ICI models. Specifically, for the HiNRG the rework will involve: the replacement of the ignition module and the water pressure switch; the installation of 2 Hi Limit sensors, a new screw-in water shield and a new stainless-steel flue top. For the Viron & ICI models it will involve: the replacement of the ignition module, stainless steel flue, drain-plug, water pressure switch and electrical box assemblies; as well as the installation of 2 Hi Limit sensors.
If you have any of the affected models, you must immediately stop using the heater and disconnect the unit from the power supply. You should then complete the online Booking Registration Form on this website, to arrange for a qualified and trained technician to repair your gas heater on-site.
No, you must use one of the qualified technicians that we have trained to complete the inspection and rework of the gas heaters. Fluidra will not be liable for any future faults and associated issues with the gas heaters that have been reworked or repaired by service providers who have not been authorised to act on Fluidra’s behalf in this matter.
Replacement parts supplied under this recall campaign are warranted to be free from defects in materials and workmanship for the remainder of the original gas heater warranty period or for 12 months from the supply of the replacement, whichever is longer.
Unfortunately, this is very difficult to answer before we have a better understanding of the number of end-users that register to have their heater reworked. Fluidra will endeavour to contact you within 48-72 hours of receiving the online booking form. An AstralPool technical support representative will be in contact within 10 business days to confirm details of the process moving forward. The date which they visit you will depend on both parties availability.
You can still use your pool, but if you have any of the affected models, you must immediately stop using the heater and disconnect the unit from the power supply.
If the gas heater is already switched off, please ensure it remains switched off until a licensed gas fitter can access the heater on site and rectify the fault. It should remain turned off until such time that the unit has been repaired on-site.
If your heater was sold prior to October 1 2020, our standard pre-October 2020 warranty terms relating to the product and replacement of spare parts will apply. In these situations where parts have been replaced, we will warrant the parts and labour for 12 months or for the remainder of the original warranty period of the appliance, whichever is the longer of the two. For example, if the original unit being reworked was 3 years old, the repair of this unit would carry a 2 year warranty from the date of rework. In situations where we replace or completely swap-out an old unit with a new gas heater, the warranty offered on the new replacement unit will be as per the terms of our current warranty policy (ie. full 3 years or 4500 running hours from the date of installation). For units sold after 1 Oct 2020 please refer to below warranty terms:
No, the scope of this rework is limited to repair or reworking any affected gas heaters only. We will not arrange for the removal of decommissioned gas heaters.
Once your online Booking Registration Form has been received, Fluidra has a dedicated Product Recall Information Team who will keep you updated throughout the rectification process. If you require assistance with any aspect of the booking or rectification process, please contact them on 1300 852 501 (AU) / 0800 576 961 (NZ)
If you indicated that your gas heater is controlled by a CONNECT automation system, a temporary cable will be sent within 3 working days of Fluidra receiving your completed registration. Instructions on where to attach the temporary cable can be found in Step 3.Customers requiring assistance with any aspect of the booking or rectification process can contact Fluidra’s dedicated Product Recall Information Team on 1300 852 501 (AU) / 0800 576 961 (NZ)
If you are using a Viron Connect Automation System in conjunction with the heater, it will require a temporary cable to be connected to the Viron Connect for the pool pump to operate once the heater has been switched off. This temporary cable will be sent to you within 3 working days of Fluidra receiving your completed registration.
Fluidra’s obligation under this Voluntary Safety Recall is limited to repair or replace components that have enabled moisture or water to damage the ignition module. Specifically, for the HiNRG this will involve: the replacement of the ignition module and the water pressure switch; the installation of 2 Hi Limit sensors, a new screw-in water shield and a new stainless-steel flue top. For the Viron & ICI models this will involve: the replacement of the ignition module, stainless steel flue, drain-plug, water pressure switch and electrical box assemblies; as well as the installation of 2 Hi Limit sensors.
As part of the work process, the qualified technician will also do a visual check of the heater exchange, burner(s), firebricks, to gauge the general condition of the heater and ensure it is operating in a safe working order. If they identify that any other internal components of the gas heater, are in poor condition and/or are unsafe, they will advise the end-user of this, but the cost for any additional repair will not be covered under the FREE recall work order.
The infield repair work will be performed by a qualified technician who has been trained in the rework procedure.
In limited circumstances some heaters, due to their overall poor condition may not be repairable, and in most of these cases customers will be offered up to a $1,000 trade-in on any AstralPool gas heater or heat pump.
Fluidra will not be liable for any rectification costs associated with installations that do not conform to our specifications or do not meet regulatory requirements.