Contact Us
Need some help? That's what we're here for! Please get in touch with us using one of the below options. Please note: During summer we experience a significant peak in enquiries, so it may take us a little longer than normal to get to everyone, but we are working hard to respond as soon as we can.
If you are an End User:
Call our customer helpline: Our AstralPool Customer Service team are available for over-the-phone support on 0800 807 665 Mon-Fri 7:30am - 4:00pm NZT.
To lodge a new service request/warranty claim: Please go to our myFluidra warranty portal.
If you are a Trade Customer:
Please log on to Fluidra Pro Centre or submit a request to gain access. Available to those with NZBN / Fluidra Accounts only. Our Customer Service Hours: Mon-Fri 7:30am - 4:00pm NZT.
SERVICING THE NEW ZEALAND POOL AND SPA TRADE
FLUIDRA is New Zealand's premier manufacturer and supplier of residential and commercial equipment and parts to the swimming pool & spa industry.
0800 807 665
Customer Service NZ
Office Location NZ
Location: 9 Laurenson Rd, Hobsonville, Auckland 0618, New Zealand.
Reception Hours: Mon-Fri 7:30am - 4:00pm NZT
Free Phone: 0800 807 665
Email: apac.nzservice@fluidra.com