Call: 0800 576 961
PRODUCT SAFETY RECALL: ASTRALPOOL GAS HEATERS.
Fluidra has initiated a Safety Related Product Recall Campaign involving selected AstralPool Natural & LPG Gas Swimming Pool Heaters. If you have any of the affected models of gas heaters, please follow the instructions outlined in this section of the website.
The following AstralPool gas heaters sold by Fluidra through swimming pool specialists between 1st December 2011 and 26th October 2020 form part of this campaign. The AstralPool JX and HX gas heaters and ICI400B are NOT affected by this recall.
AstralPool HiNRG, Viron EVO and ICI gas pool heaters
Water or moisture may enter the ignition module inside the heater causing it to fail. This may result in, overheating and "sparking" and in certain circumstances may lead to the plastic casing of the ignition module catching fire. It can also create a ‘false’ call for heating, allowing the heater to operate when in the ‘OFF’ position, bridging the safety circuit and allowing the heater to operate with no water flow.
If the ignition module fails and causes a fire, this may result in a serious injury or death to users or bystanders.Go to step3
If you have any of the affected models, you should immediately stop using the heater and disconnect the unit from the power supply. Complete and submit a Rework Booking Form to arrange for a qualified technician to repair your heater on site free of charge.
If you are using a Viron Connect Automation System in conjunction with the heater, it will require a temporary cable / dongle to be connected to the Viron Connect for the pool pump to operate once the heater has been switched off. This temporary cable will be sent to you within 3 working days of us receiving your completed Rework Booking Form. Instructions on where to attach the temporary cable can be found in Step 3. This temporary cable will be removed by the technician once they have repaired the heater and re-connected it to the Connect10 system.
Fluidra will arrange for a qualified technician to come out to inspect and repair your heater on site, FREE OF CHARGE.
Please be advised that in limited circumstances some heaters, due to their overall poor condition may not be repairable, and in most of these cases customers will be offered up to a $1,000 trade-in on any AstralPool gas heater or heat pump. Fluidra will not be liable for any rectification costs associated with installations that do not conform to our installation specifications or do not meet regulatory requirements.
If you require assistance with any aspect of the booking or rectification process, please contact our dedicated Product Recall Information Team on 0800 576 961
See www.productsafety.gov.au for Australian product recall information.
Call: 0800 576 961